Manufacturing Skill Standards Council (MSSC) Safety Assessment Practice Test

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Prepare for the MSSC Safety Assessment Exam. Utilize study materials and tackle multiple choice questions with guidance on each answer. Set yourself up for success!

Practice this question and more.

An external customer is a person or organization that receives services or products in exchange for compensation. What type of customer is categorized as external?

Internal
External
In-house
Departmental

The correct answer is: External

An external customer is defined as someone who is outside of the organization and engages in a transaction, typically involving the purchase of goods or services. This includes individuals, businesses, or entities that are not part of the company's workforce but rely on the company's offerings to meet their needs or requirements. The focus on 'external' highlights the relationship that is transactional and often financially motivated, emphasizing the importance of customer service and satisfaction in a competitive market. In contrast, internal, in-house, and departmental customers refer to individuals or groups within the organization itself. These customers are involved in internal processes, transactions, or collaborations and do not engage in an external market transaction. Consequently, the distinction between external customers and these other categories is key for businesses, as external customers drive revenue and require different strategies for engagement compared to internal customers.