Manufacturing Skill Standards Council (MSSC) Safety Assessment Practice Test

Conflict resolution between workers should aim for what outcome?

1. A conclusion

2. A compromise

3. A termination

4. A decision

The correct answer is: A compromise

In a workplace setting, conflict resolution between workers should aim for a compromise because it involves finding a solution that acknowledges the needs and concerns of all parties involved. A compromise helps to foster cooperation and maintains interpersonal relationships by ensuring that everyone feels heard and valued in the resolution process. When individuals come together to negotiate a compromise, they often adjust their positions to reach an agreement that is acceptable to all. This collaborative approach not only resolves the immediate issue but can also enhance teamwork and trust among colleagues. By focusing on compromise, organizations can create a positive work environment where conflicts are handled constructively, leading to improved morale and productivity. Other outcomes, such as a conclusion or a decision, may address the specific issue at hand but might not prioritize the ongoing relationships between the workers. Termination, on the other hand, is typically considered a last resort and often reflects a failure to resolve conflicts effectively, rather than promoting a healthy resolution strategy. Thus, compromise stands out as the most constructive and beneficial outcome in conflict resolution among workers.